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CX520 Series

CX520 Mastery Series

Earn Your Customer Experience Specialist (CXS) ™ Certification
Advance Your Career. Lead in Customer Experience. Get Certified.
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5.0 (639)
Trusted by CX Experts
$795.00   $595.00
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Why Take the CX520 Mastery Series?

In today’s competitive business landscape, exceptional customer experience (CX) isn’t just a luxury—it’s a necessity. CX Professionals help build loyalty, advocacy, returning customers. Companies are investing more than ever in CX professionals who can design, implement, and optimize experiences that drive loyalty and revenue.

Buy now

The CX520 Mastery Series is your gateway to becoming a certified expert in customer experience. This self-paced, online course empowers you with the essential skills, strategies, and frameworks to lead CX initiatives with confidence and authority.

  • Gain industry-recognized certification – Earn the Customer Experience Specialist (CXS) ™ credential to enhance your credibility and set yourself apart.
  • Master essential CX skills – Learn to create strategies, measure success, and build a customer-centric culture. .
  • Advance your career – Stand out for promotions, new job opportunities, or leadership roles in CX.
  • Self-paced learning – Six months of online access to complete the course at your convenience.

What You’ll Learn

The CX520 Mastery Series is structured into five expert-developed modules, covering every critical aspect of customer experience:
CX521 Strategy in Action – Develop and execute CX strategies that drive measurable business impact.
CX522 Culture and Accountability – Build a strong, customer-first culture across your organization.
CX523 Metrics and Analysis – Measure CX success with key data insights and analytics.
CX524 Improvement and Design– Use design thinking to continuously refine and enhance customer experiences.
CX525 Voice of the Customer & Intelligence– Leverage customer insights to shape strategic decisions.

Who Should Enroll?

This course is ideal for:
  • CX professionals looking to gain a formal credential and advance in their careers.
  • Marketing & Customer Success leaders who want to influence revenues, profits, cost reduction, and easy customer acquisition and retention.
  • Business owners & entrepreneurs aiming to differentiate their brand through outstanding CX.
  • Consultants & strategists seeking a deeper understanding of customer behavior.

Why Earn the CXS ™ Certification?

This course is ideal for:
📈
Staying ahead in a booming industry – Companies are prioritizing CX expertise, and certified professionals are in high demand.
🏆
Gaining a competitive edge – A recognized certification strengthens your résumé and credibility.
💡
Increasing your impact – Drive business growth by implementing CX strategies that lead to measurable success.
📊
Boosting your earning potential – CX leaders with certifications often command higher salaries and leadership roles.

🚀 Invest in Your Future – Enroll Today!

Take the next step in your career and become a certified CX leader. Sign up now and gain access to the CX520 Mastery Series for a 6 month period.
# 1
56% of CEOs identified CX
as #1 strategic focus
Source: Gartner, 2024
0%
of customers are willing to pay
more for great customer experience
Source: The CXi Report, 2021
0%
80% of businesses now
primarily competing on CX
Source: Gartner, 2025
stars
+92 Net Promoter Score (639 customer reviews)
Earn your Certification as a

Customer Experience Specialist (CXS)™

Mastery of Customer Experience with the CXSTM

  • Earned for successful completion of the CX520 Mastery Series of online courses independently.
  • Showcases that you passed the online Certification Exam.
  • Elevates your professional standing and the standards of excellence by bringing fullness to the CX discipline.
  • CXS TM available in Spanish, French, Arabic, German
Developing Experience Makers
CX University is the only Recognized Training Provider through the CXPA that offers fully online training in Customer Experience.
recognized training provider
Advancing the CX Discipline
CXU is partnered with Moravian University to give learners access to six MBA or MHA credits.
moravian university
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"The CX500 series by CXU provided me with the knowledge that I needed to kickstart my career in CX. Not only was the course a thorough overview, but I was also so excited to uncover new topics each day. The team at CXU is also so encouraging, and guided me throughout my learning journey. I will always be grateful for this course, the team, and now my certification."
Diya Nambiar, Customer Experience Advocate
Hume City Council, Australia 
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"I’m happy to share that I’ve obtained a new certification: Customer Experience Specialist (CXS) TM from CX University! The experience was enlightening, and I’m excited to implement all the knowledge I’ve gained into my role at Virtual Latinos. I'm also looking forward to making greater contributions to the Customer Experience Professionals Association (CXPA) as well. "
María Elisa Acero, CXS, Chief Experience Officer
Virtual Latinos
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" I highly recommend this course to anyone seeking to elevate their CX knowledge and make a real impact. Whether you’re new to CX or a seasoned professional, the CX500 series, coupled with CX University’s outstanding support, is a winning combination."
Duong Viet Tung, Chief Operations Officer
akaBot, FPT Corporation, Vietnam
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"Thank you so much Sue (Mettlen) and thank you for your patience and encouragement. You have really been amazing on what turned out to be a long journey."
Tafadzwa Mudekunye
Zimbabwe

Companies that use us

cisco reliant energy intel crowe sask energy delta dental konica minolta splice fpl sallie mae

Developing
Experience makers

Founded in 2015 by Dr. Mohamed Latib, CX University is a powerhouse in Customer Experience training. Here's what sets us apart:

  • Transformative Education: Comprehensive and engaging online courses with options for certification and graduate college credits.
  • Industry Impact: Awarded by CXPA in 2022 for making a significant mark on the CX profession.
  • Global Reach: Building a vibrant community of CX professionals worldwide - 30K learners in over 115 countries trained.
  • Industry Leader: Recognized as a top CX certification program by TechTarget, CX Lead, and LaunchNotes.
customer think advisor cx impact award cx leaders award tech target CXPA RTP CX Lead CXU NPS Launch Notes

Your Success in CX
is Our Passion

Our mission is more than education—it’s about empowering your future. We exist because the world needs CX leaders who can influence business performance.

When you join us, you’re not just gaining knowledge—you’re gaining a mentor, a guide, and a lifelong support system to help you rise.

  • Build deep CX expertise
  • Master real-world application
  • Accelerate your career
  • Drive business success

FAQs

Everything you need to know

What do I need to take your courses?

Essentially, you need access to the Internet without a firewall blocking your access and an operable computer, laptop, tablet, or smartphone.

How do I access the courses?

You will receive an email with your login credentials within an hour after your purchase. If you cannot find it, please check your Spam folder or contact the Chief Learning Officer.

How long does it take to complete the program?

Everybody’s pace varies according to their learning style, time commitment, and any other extraneous variables. The programs are available for 6 months from the date of purchase. You can learn at your own pace.

Can I access the course on any device?

Yes, our course if fully accessible on any device with internet connection: mobile, tablet, desktop, etc.

What are the benefits of obtaining CXU’s Customer Experience Specialist (CXS)TM certification?

The CXSTM certification from CX University validates your expertise in customer experience, enhancing your career prospects and potential earning power.

The CXS TM has become a globally recognized credential for customer experience professionals seeking to demonstrate specialized knowledge and skills in specific CX domains.

The CXSTM carries no additional cost and does not have to be renewed.

What are the requirements for earning CXU’s CXSTM certification?

You must complete the applicable online course program. (No charge for the exam.)

You must score 80% or higher on the Customer Experience Specialist (CXS) TM exam, in which you will have 2 hours to complete a 50-question, online multiple-choice exam.

What kind of support is available during the course?

Support is available at any time by contacting our Chief Learning Officer.

Do you offer discounts on any of your courses?

We occasionally offer discounts throughout the year. If you are part of our mailing list, you will receive these offers via email.

Also offer group discounts for five or more seats. Contact our Director of Sales Experience.

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