In today’s competitive business landscape, exceptional customer experience (CX) isn’t just a luxury—it’s a necessity. CX Professionals help build loyalty, advocacy, returning customers. Companies are investing more than ever in CX professionals who can design, implement, and optimize experiences that drive loyalty and revenue.
The CX520 Mastery Series is your gateway to becoming a certified expert in customer experience. This self-paced, online course empowers you with the essential skills, strategies, and frameworks to lead CX initiatives with confidence and authority.
Founded in 2015 by Dr. Mohamed Latib, CX University is a powerhouse in Customer Experience training. Here's what sets us apart:
Our mission is more than education—it’s about empowering your future. We exist because the world needs CX leaders who can influence business performance.
When you join us, you’re not just gaining knowledge—you’re gaining a mentor, a guide, and a lifelong support system to help you rise.
Everything you need to know
Essentially, you need access to the Internet without a firewall blocking your access and an operable computer, laptop, tablet, or smartphone.
You will receive an email with your login credentials within an hour after your purchase. If you cannot find it, please check your Spam folder or contact the Chief Learning Officer.
Everybody’s pace varies according to their learning style, time commitment, and any other extraneous variables. The programs are available for 6 months from the date of purchase. You can learn at your own pace.
Yes, our course if fully accessible on any device with internet connection: mobile, tablet, desktop, etc.
The CXSTM certification from CX University validates your expertise in customer experience, enhancing your career prospects and potential earning power.
The CXS TM has become a globally recognized credential for customer experience professionals seeking to demonstrate specialized knowledge and skills in specific CX domains.
The CXSTM carries no additional cost and does not have to be renewed.
You must complete the applicable online course program. (No charge for the exam.)
You must score 80% or higher on the Customer Experience Specialist (CXS) TM exam, in which you will have 2 hours to complete a 50-question, online multiple-choice exam.
Support is available at any time by contacting our Chief Learning Officer.
We occasionally offer discounts throughout the year. If you are part of our mailing list, you will receive these offers via email.
Also offer group discounts for five or more seats. Contact our Director of Sales Experience.